Operations Manager job in South Africa. Are you an Operations Manager looking for an exciting and dynamic work environment? KURA offers ZAR 30000-40000 monthly for an Operations Manager job in South Africa. The position of Customer Experience Leader in our Mount Edgecombe, South Africa office is full-time and permanent. This is an on-site position. Successful candidates will have a track record of driving and developing an effective culture while delivering on revenue, gross margin, and all KPIs throughout their business stream through the management of Team Managers.
Meeting contractual responsibilities, including delivery of hours, auditory/compliance standards, and customer satisfaction targets, requires meeting all operational KPIs across the business stream. Maintaining high levels of customer satisfaction through day-to-day operational management of the client relationship.
- Operations Manager job
- ZAR 3000-4000 Monthly
Responsibilities for Product Consultant job:
- Manage, shape, inspire, and train Team Managers with the tools necessary to guide and direct their Advisors to provide excellent service.
- Collaborate with HR to assess employee satisfaction surveys and craft initiatives meant to boost morale, reduce turnover, and keep workers happy and engaged.
- Work with the Continuous Improvement unit to develop strategies for meeting improvement targets based on your analysis of the data.
- Foster a high-performance culture in the workplace and make sure it stays that way.
- Maintaining a highly engaged and challenged workforce requires open lines of communication with your employees.
- Coordinate monthly and quarterly client business evaluations and KURA reports with the Client Engagement teams.
- Prepare summaries for the commission
- Proven track record in managing and strategizing for contact centers
- Leadership that succeeds by creating high-performing teams through training and mentoring
Last Date for Application Submission:
- June 30, 2023
How to Apply for a Product Consultant job:
Those applicants who are willing to apply should follow the following procedure:
Press the apply button and then follow the process as directed
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- South Africa