Retentions Agent Job at Rand Mutual Assurance – Apply Now!


Retentions Agent Job at RAND MUTUAL ASSURANCE in Parktown, Gauteng – Apply Now! RAND MUTUAL ASSURANCE, a leading insurance company in South Africa, is seeking a motivated and experienced Retentions Agent to join its team in Parktown, Gauteng. This is an excellent opportunity for individuals who have a passion for sales and customer service. Time is of the essence for anyone interested in applying for the Retentions Agent Job at Rand Mutual Assurance, especially those with expertise in Rand Mutual Assurance in Parktown, Gauteng. Candidates must carefully review the job description before submitting an application. Here are the specifics of the position:

Job Position

  • Sales Executive job


  • ZAR 270K yearly

Last Date for Application Submission:

  • June 21, 2023

Job Summary for Agent job

As a Retentions Agent at Rand Mutual Assurance, you will be responsible for retaining existing customers by providing exceptional customer service and selling additional products. This is a sales-oriented role that requires a strong focus on customer satisfaction and revenue generation.

Key Responsibilities

The key responsibilities of a Retentions Agent at Rand Mutual Assurance include:

  • Optimally handle questions about data retention
  • Provide data on retention and collection on a daily, weekly, and monthly basis.
  • Verify that policyholder payments are current and reported to the commissions.
  • It is possible to create a payment file.
  • Get in touch with policyholders who have canceled their payments or whose debit orders were rejected by their bank, and see if you can convince them to change their minds.
  • Keep policyholder notes (records) up-to-date based on what you learn from talking to them.
  • Please report any issues to the team leader.
  • Plan for comments on delays and cancellations.
  • Make sure that the SLA is met for the running of debit files and the sending of ad hoc debit requests.
  • Engaging with existing customers to provide excellent customer service.
  • Offering customers additional products and services to meet their needs.
  • Handling customer complaints and resolving issues in a timely and professional manner.
  • Retaining customers by building strong relationships and providing ongoing support.
  • Meeting and exceeding sales targets and KPIs.
  • Maintaining accurate records of customer interactions and sales activities.

Requirements for Retentions Agent Job

To be considered for the role of Retentions Agent at Rand Mutual Assurance, candidates must meet the following requirements:

  • Diploma in Sales and Marketing or Related Field (NQF Level 6)
  • RE5 Risk Associated with Employee Perks
  • Experience with insurance industry retentions and collections of 3–5 years’ duration is required.
  • 2 – 5 years Proven track record in sales (Required)
  • The capacity to oversee the member data gathering and storage process
  • Competence in communicating successfully with constituents at all organizational levels.
  • Competence in conveying ideas orally
  • Capable of persuasion on a high level
  • Advantages that are based on actual outcomes
  • At least 2 years of experience in a sales or customer service role.
  • Excellent communication and interpersonal skills.
  • Strong sales skills and a proven track record of meeting sales targets.
  • Ability to handle customer complaints and resolve issues in a professional manner.
  • Proficiency in Microsoft Office and customer relationship management software.
  • Strong organizational skills and attention to detail.


Rand Mutual Assurance offers a competitive benefits package to its employees. Some of the benefits of working as a Retentions Agent at Rand Mutual Assurance include:

  • Competitive salary package.
  • Opportunities for growth and advancement within the company.
  • Comprehensive training and ongoing support.
  • Access to a range of employee wellness programs.
  • Generous leave entitlements.
Application Process for Retentions Agent Job

To apply for the position of Retentions Agent at Rand Mutual Assurance, interested candidates should submit a cover letter and a detailed resume outlining their qualifications and experience. Successful candidates will be contacted for an interview.

How to Apply:

Those applicants who are willing to apply should follow the following procedure:

  • Press the apply button and then follow the procedure as directed
  • Job seekers should follow the link for other exciting job opportunities
Job Location
  • South Africa

To apply for this job please visit

Job Overview
Job Location