Claims Service Consultant job in South Africa-Apply Now!

  • Full Time
  • South Africa
  • Posted on May 12, 2023
  • 15000 ZAR / Month

Claims Service Consultant job in South Africa-Apply Now! Are you a people person who is passionate about helping others? Do you thrive in a fast-paced environment where attention to detail is key? SANTUM, one of South Africa’s leading insurance companies, is seeking a Claims Service Consultant to join their team in Pretoria, Gauteng.

Santam is looking to hire a Claims Service Consultant: Desktop in their Tailored Claims Solutions division in Centurion. WHAT ARE YOUR PLANSThe primary function of this role is to investigate, validate, negotiate (with the client, intermediary, and service providers), and settle claims within a delegated threshold and in accordance with contract conditions to determine the quantum and merit of segmented non-motor claims. How do you plan on excelling in this position?

As a Claims Service Consultant, you will be responsible for processing insurance claims and providing exceptional customer service to clients. You will be a key player in ensuring that clients have a positive experience with SANTUM and that their claims are processed accurately and efficiently.

Applicants must hurry to apply for this Claims Service Consultant job in South Africa, especially in SANTUM. Importantly, the candidates have to go through the job details before applying for the job. The job details are as follows;

Job Title:

  • Claims Service Consultant job




  • Pretoria, Gauteng South Africa

Salary Claims Service Consultant job

  • $4500 per month

Responsibilities Claim Service Consultant job :

  • Process insurance claims: As a Claims Service Consultant, you’ll be responsible for processing insurance claims submitted by clients.
  • Keep clients informed about the status of their claims: You’ll need to communicate regularly with clients to update them on the progress of their claims and answer any questions or concerns they may have.
  • Provide guidance and support throughout the claims process: Clients who are filing insurance claims are often dealing with stressful and difficult situations. You’ll need to provide guidance and support to clients throughout the claims process and ensure that they have the information they need to make informed decisions.
  • Resolve issues that arise during the claims process: Sometimes, issues or complications may arise during the claims process.
  • Work closely with other team members: You’ll be part of a team of Claims Service Consultants at
  • Santam and you’ll need to work closely with other team members to ensure that clients receive a seamless claims experience.
  • Responsible for handling all communications with the client/broker regarding the claim.
  • Judgment calls on merit, quantity, item id, and acquisition.
  • Settlement discussions and negotiations with the insured/broker.
  • Serves as the client’s or broker’s single point of contact during the whole transaction.
  • Guarantees prompt and effective processing of the claim.
  • Manages all aspects of the claims process effectively to ensure prompt payments and minimal losses.
  • Finds, researches, and fixes problems with claims being processed in accordance with Santam’s rules and processes, such as SLAs and SOPs.
  • Makes sure the claim is processed quickly and accurately and informs the policyholder or intermediary of the best way to address any disagreements that may arise.
  • Explain everything to the customer right away, and be available to answer any questions as they arise during the claim.


Excellent communication and interpersonal skills: To succeed as a Claims Service Consultant, you’ll need to be able to communicate effectively with clients, team members, and other stakeholders.

Strong attention to detail: You’ll need to be able to process claims accurately and efficiently, paying close attention to detail.

Ability to work well under pressure: The insurance industry can be fast-paced and demanding. You’ll need to be able to work well under pressure and manage multiple tasks at once.

Passion for helping people: At Santam, we’re committed to helping our clients protect what matters most to them. You’ll need to share this passion for helping people and providing excellent customer service.

Background in the insurance industry preferred, but not required: While a background in the insurance industry is preferred, we welcome applicants from a variety of backgrounds who have the skills and experience necessary to succeed in this role.

  • Class 12 (Matric)
  • It is suggested that you get certified for insurance.
  • Three years of expertise in the temporary claims field, with an emphasis on commercial and individual experience in accidental loss/damage claims for residential property.
  • Expertise in handling lightning claims for residential properties
  • Personal all-risk insurance claim handling expertise
  • Claims expertise for both building rupture and overflow situations
  • Prior experience with geyser insurance claims
  • Expertise in evaluating claims for both personal and commercial policies
  • Possessing an in-depth knowledge of building evaluations would be really helpful.


  • Competitive salary: We offer a competitive salary package that reflects your skills and experience.
  • Excellent benefits package: Our benefits package includes medical aid, retirement benefits, and other perks.
  • Supportive work environment: We believe in supporting our employees and providing them with the resources they need to succeed.
  • Ongoing training and development opportunities: We’re committed to helping our employees grow and develop in their careers, and we provide ongoing training and development opportunities to support this.

Applying Criteria

To apply for the Claims Service Consultant position at Santam in Pretoria, Gauteng, please submit your resume and a cover letter that highlights your qualifications and experience in the insurance industry. We look forward to hearing from you!

Last Date for Application Submission:

June 22, 2023

How to Apply for the Claims Service Consultant job :

Those applicants who are willing to apply should follow the following procedure:

Press the apply button and then follow the procedure as directedJob seekers should follow the linkĀ for other exciting job opportunities


When it comes to general insurance in Southern Africa, nobody does it better than Santam. While our headquarters are in South Africa, we are rapidly expanding into a variety of emerging markets across Africa and Asia.
Our dedication to doing what is “Insurance Good and Proper” for our customers is the driving force behind our company’s success. It’s the people that drive us. Our success depends on our personnel, both long-term and short-term, so we strive to hire the most qualified candidates.
Santam is a diverse and inclusive workplace dedicated to change. This dedication is what pushes us to build an inclusive workforce that accurately reflects the demographics of our society through the promotion of diversity and employment equity in the workplace. According to the Division’s Employment Equity goals, we provide preference to applicants from the listed groups.

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